Delivery Policy

In the event that we are out of stock of an item, we will contact you and offer you an alternative product or delivery time.

Our delivery charges are as follows:

  • From £5.95 per order up to 25kg
  • Please see delivery bands below
  • Will be delivered within 2-6 working days from receipt of order and cleared payment, subject to stock.
  • Office hours are 9am to 5pm Monday to Friday, closed for Bank Holidays.

Upon delivery please inspect the goods (if the goods are damaged you MUST sign for them as “Damaged”)  and report damages or errors to us as soon as possible by calling 01746 768314 between the hours of  9.00am till 5.00pm Monday to Friday, in the event that goods cannot be inspected on delivery then please sign for them as unexamined.

Carriers cannot ship some chemicals, which may be of a hazardous nature, these make up only a small proportion of our chemical range and we would inform you of an alternative product when an order is placed

Carriers will attempt delivery twice, if unable to make delivery goods will be returned to Provac.

Redelivery will incur a fee.


If you are unhappy with your order for any reason please call 01746 768314 within 3 working days of receipt of your order.

The goods may be returned to us within 14 days (Including weekends and public holidays) from receipt of order but need to be in their original packing in good condition, along with the invoice or delivery note.  All return and re-shipping charges are the Customers liability, and the customer will be liable to a minimum of 15% restocking fee. This is at Provac's discretion. Provac also have the right to charge a 3% cancellation fee for any orders of PURELL or CLINELL products. This is left to the discretion of Provac Cleaning Supplies.

For your protection Provac recommend that you use a recorded delivery service, as we cannot be held responsible for goods not received.


Account facilities are available for regular ordering, following completion of our account application form which will be forwarded to you.

Should you prefer we will pro-forma the invoice on receipt of order. Cheques payable to Provac Cleaning Supplies and post to Provac Holdings Ltd, Stourbridge Road Industrial Estate, Faraday Drive, Shropshire WV15 5BA. Goods will be dispatched as soon as the funds have cleared.

Delivery Pricing

 UK: Zone A

Weight Price
Up to 25kg £4.96
Up to 45kg £9.92
Up to 64kg £12.50
Up to 80kg £18.33
Over 80kg £18.33 + £0 per kg over

All areas of England & Wales

 UK: Zone B

Weight Price
Up to 25kg £5.79
Up to 45kg £11.58
Up to 55kg £16.71
Over 55kg £16.71 + £0 per kg over

Includes the following postal areas: DD, DG, EH, FK, G, KA (except KA27, KA28), KY, ML, TD, AB1 to AB16, AB21 to AB25, AB30, AB39, PA1 to PA19 and PH1 to PH3

 UK: Zone C (and Northern Ireland)

Weight Price
Up to 10kg £35.99
Up to 15kg £45
Up to 25kg £50
Up to 50kg £75
Up to 75kg £100
Over 75kg £100 + £0 per kg over

Includes the following postal areas: AB31 to AB38, AB40 to AB56, IV1 to IV28, IV30 to IV32, IV36 to IV40, IV52 to IV54, IV63, KW1 to KW14, PA21 to PA38, PH4 to PH41, PH49 to PH50 and Northern Ireland

 UK: Zone D (inc. I.O.M & Channel Is)

Weight Price
Up to 24kg £45
Up to 49.9kg £59
Up to 75kg £68
Up to 100kg £85.00
Over 100kg £85.00 + £0 per kg over

Includes the following postal areas: HS, IV41 to IV49, IV51, IV55 to IV56, KA27 to KA28, KW15 to KW17, PA20, PA41 to PA49, PA60 to PA78, PH42 to PH44, ZE, Isle of Man and Channel Islands

 Isle of Wight & Isle of Scilly

Weight Price
Up to 25kg £17.95
Up to 60kg £31.95
Up to 90kg £45.95
Up to 160kg £75.95
Over 160kg £75.95 + £0 per kg over

Includes the following postal areas: TR 21 to TR 25 and PO30 to 41 (Isle of Wight & Isle of Scilly)

 Republic of Ireland

Weight Price
Up to 25kg £49.95
Up to 39kg £59.99
Up to 69kg £89.99
Up to 90kg £99.99
Over 90kg £99.99 + £0 per kg over